FREQUENTLY ASKED QUESTIONS
WHAT IS GRAVE ESCAPE?
Grave Escape is a high intensity escape room experience.
Arranged groups of 2-6 people will be introduced to an immersive storyline within which you must find clues and solve puzzles to escape within 60 minutes.
To create the atmosphere in our escape rooms we utilise a detailed set, special effects, and live actors. All designed to immerse you in a hair-raising, but exciting environment - with the aim to give you that adrenaline rush every horror fan loves!
HOW LONG DOES THE EXPERIENCE LAST?
The experience can last up to 75 minutes - including your introduction. (Depending on how fast you escape of course!)
WHAT TIME SHOULD I ARRIVE?
We ask you arrive at least 5 minutes before your scheduled booking time.
WHO CAN ATTEND THE EXPERIENCE
Players of ages 14+ are welcome to Grave Escape.
The experience is not recommended for those who are pregnant, have a pacemaker, or are of a nervous disposition.
I AM CLAUSTROPHOBIC, CAN I STILL PLAY?
Our rooms are designed to feel claustrophobic, however you are free to exit the experience at any point.
WILL I BE IN A ROOM WITH PEOPLE I DON’T KNOW?
No - only the group you book and arrive with will be in during your experience. We like to give horror a personal touch!
WHAT IF I FIND THE EXPERIENCE TOO SCARY?
You are free to leave the experience at any time - unfortunately however we cannot offer a refund once you have begun.
DO YOU CATER FOR CORPORATE EVENTS?
We certainly do! Our experience is created in order that team work is required, utilising communication and problem solving skills!
The team that screams together stays together, after all!
CAN I HAVE THE EXPERIENCE WITHOUT A LIVE ACTOR?
Live actors lie at the core of what makes Grave Escape such an immersive experience for our customers. We can however offer our toned down experience where we can take out the jump scares and just have you enter one of our detailed sets for your visit. - Please contact us prior to booking so we can arrange this for you.
CAN I CONTACT YOU REGARDING A BOOKING?
Of course! Please click into our contact page and follow any of the methods listed.
CAN I BRING MORE PEOPLE TO MY BOOKING THAN ORIGINALLY BOOKED FOR?
You are welcome to bring up to six people on the day of your booking - The cost for these extra players will be the difference in price as if they had been included in the original booking.
WHAT IF I BRING LESS PEOPLE THAN I ORIGINALLY BOOKED FOR?
Unfortunately we are unable to offer a refund if a team member cannot attend on the day.
CAN I RESCHEDULE A BOOKING?
Grave Escape is a live theatrical event, however we know things can crop up from time to time!
Rescheduling is possible, we can do so once free of charge, provided dates/times are available and we are given at least 7 days advance notice.
WHAT HAPPENS IF I AM RUNNING LATE?
If you are running late please get in contact to let us know as soon as possible. If you are more than 10 minutes late to your booking we may be unable to let you into the experience that day, unfortunately with no refund, as it will have a rolling effect on all our later bookings.
CAN I CANCEL A BOOKING?
As we are a live theatrical event we unfortunately cannot offer refunds in the case of cancelled bookings or in the event of a no-show.
DO YOU ALLOW WALK-IN'S?
Due to the live nature of the experience, we can only accept bookings which are made in advance. We may however be able to accommodate you!
We highly recommend contacting us before coming to the Grave Escape location to ensure we have a time slot available that day!
IS GRAVE ESCAPE WHEELCHAIR ACCESSIBLE?
Yes, we certainly are! Our venue is fully wheelchair accessible with an accessible toilet also in place.
CAN I BRING MY GUIDE DOG?
You certainly can, we welcome all dogs doing an important job at Grave Escape!
We do however recommend you do our toned down experience so as there are no jump scares which may spook your dog. Please contact us to discuss this further.
ARE THERE ANY ACCESSIBILITY ISSUES IN GRAVE ESCAPE?
There is occasionally small amount of physical activity which takes place inside our escape rooms.
Background noise is for atmospheric purposes only, however some of our puzzles may sometimes require listening to an audio file.
The levels of lighting in our sets is always relatively dim to add to the ambient scary experience. We also utilise strobe-lighting at certain points - it is possible to have the experience without these - please contact us prior to your booking so this can be arranged.
If you have any questions on the accessibility of our rooms do not hesitate to contact us for more information as we do our best to cater for any special requirements.
CAN I READ YOUR TERMS AND CONDITIONS?
Please click here
Still have a question? Don’t hesitate to get in touch.